tag:blogger.com,1999:blog-7209091428880958270.post801049277544652600..comments2024-01-31T00:09:10.070-05:00Comments on The Being Brand: Being in the Best Interest of SelfJudith Ellishttp://www.blogger.com/profile/04593319882150923231noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7209091428880958270.post-7722925571664835772008-04-18T21:31:00.000-04:002008-04-18T21:31:00.000-04:00John...It never ceases to amaze me why people woul...John...It never ceases to amaze me why people would just rather talk than do! Her self-imposed safety net was in fact strangling her. <BR/><BR/>This woman would have greatly benefited from actually handling me appropriately instead of telling me about HER problems. I was, in fact, the very solution to her gas problem. I was also she who could haven contributed to her cause of doing work that matters, if she would have given me what I wanted which was simply to see the house. Was that to much to ask a real estate agent? Unreal!<BR/><BR/>Here was an entreprenuer, as all real estate agents are, who didn't appear to be following a script so much as she wanted me to respond to her as she would have liked in order for her to do what she needed to do. Myself as customer meant very little to her. She was fixated on not going out to show a house unless she knew she had it FIRST in the bag. By the way, I tried to ease her concerns by telling her I had cash to purchase at least 20+ houses. Her response: I've heard that one before. Unbelievable! <BR/><BR/>Well, I was a Top Producer in my office when I sold real estate while in school and I NEVER looked at customers the way she looked at me. There was a pre-approval process but it did not come on the phone while I was dealing with the client for the first time. Perhaps, this is why I was a Top Producer. I can't imagine her being a such a producer.<BR/><BR/>Another distressing thing for me was the way the listing agent's assistant handled me on the phone. She was obviously not trained properly. The listing agent was o INDEED a Top Producer, having some 200 homes. Like the buyer's agent she contracted, she didn't seem to care whether I would buy this home or the other 20+ I am in the market to buy. And from the looks of things, they could have cared less if I called and made a formal complaint to their broker. Maddening! <BR/><BR/>I wondered if my not making a formal complaint to the broker was the best thing to do, as I clearly, above everything else, wanted this house. But I also wondered if my action and probably the actions of many others is part of the problem. If we collectively looked only after our own best interest, does this add to the overall problem of dereliction of duty, the lack of proper customer service, the total disregard for the customer? I know it's rough out their but this was ridiculous! <BR/><BR/>Thanks for checking in, John. Whatever I do I tend to do it with great passion and one thing leads to another and another and another. A passionless compassionless listless tepid life is not really worth living to me. I am one who believes in many opitons. However, this is one in which I do not have an option. Give me passion, coupled with wisdom and understanding, at all cost! <BR/><BR/>And...yes...John...a simple "I'm sorry you're having this problem" by anyone with whom I was dealing would have made a world of difference. Because you have said these words, though not to me, somehow they make the difference. <BR/><BR/>All the very best, John.Judith Ellishttps://www.blogger.com/profile/04593319882150923231noreply@blogger.comtag:blogger.com,1999:blog-7209091428880958270.post-89052521475316576512008-04-18T15:35:00.000-04:002008-04-18T15:35:00.000-04:00Judith, I'm in awe of your productivity! I check i...Judith, I'm in awe of your productivity! I check in every now and then and it seems like you've written a few books.<BR/><BR/>Your post reminds me of the telephone operators (AT&T?) I used to complain to years ago, whenever I had connection problems. They would *ALWAYS* say, "I'm sorry you're having this problem" with such regularity I knew it was policy. But it didn't matter that it was scripted. It always made a difference and my annoyance quickly vanished.JOHN O'LEARYhttps://www.blogger.com/profile/13224573243221385179noreply@blogger.com